Help and Frequently Asked Questions
Orders
Once you have found your desired products, just add it to your cart by clicking on the “Add to Cart" button. Then continue checking out by using your preferred payment method.
Unfortunately, we cannot meet all requests to reserve items. As many of our products are not stored in house. Products are sold first come first serve.
After you've placed your order and your payment and shipping details have been verified, you will receive an Order Confirmation by email and we will email you once your order has been processed.
Once we confirm the availability of your purchase with our vendors, your order will be prepared for dispatch. We will send you an email with tracking information.
Payments
We accept payment by wire transfer, PayPal, or credit card (Visa, MasterCard, American Express).
If you would like to pay with check please email us at payments@acoustictreatment.shop
You can comfortably and securely pay with your credit card during checkout. We accept MasterCard, Visa, and American Express.
You can also safely and easily pay via PayPal during checkout. At the end of the ordering process, you will be redirected to PayPal.
Shipping
Customer Care Service includes logistics specialists who can securely coordinate all transportation matters on your behalf.
Shipping times will vary, as all items are shipped directly from the dealer. Within the US Parcels usually arrive between 2-5 business days after your order. Bulky items usually arrive 2-3 weeks after your order. Email updates are sent to the email you provided.
We completely understand that delivery of some items sometimes just can’t come fast enough. If you are interested in express delivery, please get in touch with us prior to your order at support@acoustictreatment.shop. Please note that all express shipments are subject to a surcharge.
Returns
Yes! We are certain that you will love the pieces we offer. However, if you are not completely satisfied with your purchase, you may return any eligible product within fourteen days of delivery. Please note that custom and made-to-order items may not be eligible to be returned.
If you believe you received an incorrect, misrepresented, or defective item we do our best to process your refund swiftly. Please follow these simple steps:
1. Send us an email at returns@acoustictreatment.shop that informs us of your wish to return your purchase. For speediest processing, please include your name, telephone number, order number, and, where applicable, photographs documenting the damage or error.
2. Once your request is received and approved by our Customer Service team, we will send you a printable shipping label.
3. Refunds will be processed after the goods have been received by the dealer of origin. You are responsible for safely packing and shipping the item back to the dealer.
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Unanswered Questions?
For more information and requests, please get in touch via phone or e-mail
as stated above.